We perform a free, no obligation Care Consultation for all potential clients and their families – we are available any time and place that is convenient for you
We do not require a deposit to start services
We do not make clients sign a long term contract or charge extra for nights, weekends, etc.
We have a liberal cancellation policy
All of our Caregivers are our bonded and insured employees, not independent contractors
We are licensed by the Colorado Department of Health and are bonded and insured
We are an accredited member of the Better Business Bureau, the Denver Metro Chamber of Commerce, the Alzheimer’s Association and the National Private Duty Association
We have a low hiring ratio – we are the pickiest company in the area hiring on average only 2 out of 10 caregiver applicants
Our Caregivers undergo our signature Gold Star Screening Process™ which includes: 50 state multi-jurisdictional criminal & sex offender background search, social security verification, 50 state motor vehicle records search, insurance verification & vehicle safety inspection, minimum of 6 reference checks, ethics & personality screening, competency & fitness assessments, drug & alcohol screenings, and finally the “M.A.D” Test – would I want this person taking care of my Mom And Dad
We use our Complete Caregiver Compatibility™ program to match a client with a caregiver that has the necessary skills, experiences and personality you need – we have a Caregiver matching guarantee and we won’t give up until we have a great match for your family member
We make sure that our clients see the same Caregivers each week – you will not find a revolving door of new Caregiver faces
We make ourselves available to you 24-hours a day with our “Care On Call” line – answered 24/7/365 by a live GoldLeaf CareGivers employee – we do not use an answering service; even if it’s 3:00am on Christmas morning, we answer our phones live!
We are responsive – we have backup Caregivers available “On-Call” at all times in the event that a client’s regular Caregiver becomes ill or gets caught in a snow storm, etc.; we will never miss a scheduled visit with a client
We work with our clients and their families to create a detailed plan of care that is tailored to the needs and wants of every person in our care
We offer care when a client needs it – not when it is convenient for the company
We orientate and train our Caregivers on each client’s specific wants and needs, and one of our owners personally introduces a new Caregiver to every client
We have a computerized Telephony Tracking System that tracks the exact time a Caregiver arrives and leaves a client’s home to ensure accuracy and accountability, so you know that the time you are billed for is honestly and accurately tracked and recorded – paper timesheets are a thing of the past
Our Caregivers journal all activities that take place during every visit to a client’s home – we can also email or fax the daily journal entries to our client’s family members in order to keep everyone “in the loop”
We conduct bi-weekly Quality Assurance visits to a client’s home to guarantee the satisfaction of the client and to assure the ongoing quality of our Caregivers’ performance
We provide extensive mandatory ongoing training and education for our Caregivers with our Continuing Education & Training Program
With our partner, the American Humane Association, we offer Dog Therapy in our clients’ homes to help our clients combat anxiety, loneliness and depression by providing furry and loving companionship.